Elliemagpie genuinely hope you are delighted by the design, quality, originality and value of our products. However, should you wish to return any items to us, we also hope to make the process as easy and smooth as possible.
Should you have any queries with any of the information provided on this page or are experiencing any problems in returning goods to us, please feel free to call us on 0161 312 0934 (8.30am to 6.30pm, Monday to Saturday). One of our team will be very happy to help.
Any items purchased at our normal full retail price may be returned to us for refund or exchange within 14 days of receipt. Please return faulty goods as soon you become aware of the fault.
Products may be returned if un-used, undamaged and in a re-saleable condition. Please return all items with their original packaging.
Sale items or products purchased under ‘Special Promotions’ that involve a reduction in price from the normal retail price must be returned within 7 days of receipt. Please return faulty goods as soon you become aware of the fault.
Non Returnable Items
We cannot accept the return of customised or personalised items. We cannot accept returns on any cut fabric or ribbon lengths, unless found to be faulty.
We cannot accept Elliemagpie items that were not purchased online. Goods purchased in-store may be returned to our Elliemagpie store.